Refund policy

Refunds & Returns Policy

This policy applies to purchases made from thevapekingz.co.uk, operated by Vape Brothers Limited.

Hygiene & Safety Notice

Due to the nature of vaping products and for health and safety reasons, we do not accept returns on opened or used items, including but not limited to:

  • E-liquids (nicotine or non-nicotine)

  • Disposable vapes

  • Prefilled pods

  • Coils and cartridges

This does not affect your statutory rights.

Faulty Goods

Under the Consumer Rights Act 2015, you are entitled to a remedy if goods are faulty, not as described, or unfit for purpose.

If you believe an item is faulty:

  • You must contact us within 30 days of receiving your order

  • Proof of purchase is required

  • We may request photographs or additional information to confirm the fault

Resolution Process

  • Where a fault is confirmed, thevapekingz.co.uk will offer a replacement in the first instance

  • If a replacement is unavailable, a full refund will be issued to the original payment method

Incorrect Items

If you receive an incorrect item, please notify us within 48 hours of delivery. Once confirmed, we will arrange a replacement or refund as appropriate.

Change of Mind

We do not accept returns for change-of-mind, in line with hygiene and safety regulations applicable to vaping products.

Return Shipping

Where a fault is confirmed, we will refund reasonable return postage costs or provide an alternative resolution.

For all returns or refund enquiries, please contact:
vapekingz247@gmail.com